1. Introduction
Welcome to XinLaiWig. This Privacy Policy describes how Shijiazhuang XinLaiWig Co (“we”, “us”, “our”, “Company”) collects, uses, discloses, and protects personal information when you visit or interact with our website located at https://xinlaiwig.com (Link) and related services. By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies, please do not use the website.
2. Company Information and Contact
Company name: Shijiazhuang XinLaiWig Co
Website: https://xinlaiwig.com (Link)
Contact email: sales@xinlaiwig.com
Contact page: https://xinlaiwig.com/contact/
Address: Kunlun South Street, Shijiazhuang City, Hebei Province, China, 050000
Nature of entity: Company / Business
3. Scope and Applicability
This Privacy Policy applies to personal data collected through our website, contact forms, chat windows, email correspondence, and any offline interactions directly related to our website or services. It applies to visitors and customers globally. It does not apply to information collected by third parties that we do not control (see Third-Party Services below).
4. Information We Collect
We collect information that you voluntarily provide and information automatically collected when you interact with the website. Types of information include:
Contact and identification information: name, email address, phone number, shipping and billing address, company name, and other contact details submitted via order forms, contact forms, or emails.
Transactional information: order details, payment method (we do not store full payment card details unless you provide them through a payment processor), invoices, shipping, returns, and warranty information.
User Content: text and images you submit through contact forms, message fields, chat windows, product reviews, or other uploads. This includes messages, photos, and other materials you choose to provide.
Technical and usage data: IP address, browser type and version, device information, operating system, pages visited, time and date of visits, referral sources, page interaction data, and other analytics collected through cookies and similar technologies.
Support and communication data: correspondence with customer service, feedback, and other communications.
5. How We Use Your Information
We use personal information for the following purposes:
Provision of services and products: to process orders, deliver products, provide customer support, manage returns, and handle warranty claims.
Communications: to respond to inquiries, send order confirmations, shipping notifications, and other service-related messages.
Improvement of products and services: to analyze usage patterns, improve the website and products, develop new features, and personalize content.
Legal and compliance: to comply with legal obligations, enforce our Terms and Conditions, and protect our rights and property.
Security and fraud prevention: to detect and prevent fraudulent or illegal activity and to ensure the safety and integrity of the website.
Marketing: to send promotional communications only where permitted and if you have consented to receive them. We currently do not offer paid subscription services, but we may send occasional informational messages related to products and services if you opt in.
6. Legal Bases for Processing
For users in jurisdictions that require a legal basis, we rely on the following where applicable:
Performance of a contract — processing necessary to perform and fulfill orders and services.
Consent — where you opt in to receive marketing communications or agree to cookies that require consent.
Legitimate interests — for operational purposes such as fraud prevention, site security, product improvement, and enforcement of our Terms and Conditions, balanced against your privacy rights.
Legal obligations — where required to comply with applicable laws or legal processes.
7. Cookies and Similar Technologies
We and our service providers use cookies, web beacons, and similar technologies to collect technical and usage data to operate, secure, and improve our website, and to provide analytics. Cookies may be persistent or session-based.
Essential cookies: required for basic site functions and order processing.
Performance and analytics cookies: help us understand how visitors use the site and identify improvements.
Functional cookies: enable enhanced functionality and personalization.
You can control cookies through your browser settings and, where applicable, through consent tools on the site. Blocking cookies may affect site functionality.
8. Sharing and Disclosure of Information
We may share personal information with the following categories of recipients:
Service providers: third-party vendors who perform services on our behalf, such as payment processors, shipping carriers, hosting providers, analytics providers, and customer support platforms.
Affiliates and business partners: where necessary to fulfill orders or deliver services.
Legal and regulatory authorities: when required by law, subpoena, or court order, or to respond to lawful requests and protect our rights, safety, or property.
Business transfers: in the event of a merger, acquisition, sale of assets, or bankruptcy, personal information may be transferred as part of business assets. We will require that any successor entity follow this Privacy Policy with respect to previously collected personal data.
We do not sell personal information to third parties for monetary consideration.
9. International Data Transfers
Our operations are based in China, and the personal information we collect may be processed and stored in China or in other countries where our service providers operate. When personal data is transferred across borders, we will take appropriate measures to ensure its protection in accordance with applicable laws, such as contractual safeguards or other lawful transfer mechanisms required by relevant jurisdictions.
10. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods vary depending on the type of data and the purpose for which it was collected.
11. Security
We implement administrative, technical, and physical measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Examples include encrypted communications (HTTPS), access controls, and secure hosting environments. While we strive to protect personal information, no security system is impenetrable, and we cannot guarantee absolute security.
12. User Content and Intellectual Property
You may submit text and images via contact forms, chat windows, and other upload features. By submitting User Content, you grant Shijiazhuang XinLaiWig Co a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, translate, distribute, and display the content for the purposes of operating and providing the website and related services. You warrant that you have the right to grant this license and that the content does not violate third-party rights.
All website content, including the XinLaiWig name, logo, text, images, product photos, and other materials, is the exclusive intellectual property of Shijiazhuang XinLaiWig Co or its licensors and is protected by domestic and international intellectual property laws. Unauthorized use is prohibited.
13. Children’s Privacy
Our website is not directed to children under the age of 13 (or a higher age where required by local law). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information as soon as practicable.
14. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include:
Access and obtain a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal exceptions.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Request portability of your personal information in a commonly used format.
To exercise your rights, contact us at sales@xinlaiwig.com. We may need to verify your identity before responding. Some requests may be limited by legal obligations or legitimate business interests (for example, retaining order history for tax or warranty purposes).
15. Third-Party Websites and Services
The website may contain links to third-party websites, applications, and services that are not operated by us. We are not responsible for the privacy practices of third parties. We recommend you review the privacy policies of any third-party site you visit. Any links to our site or contact pages are indicated as: https://xinlaiwig.com (Link), https://xinlaiwig.com/contact/ (Link).
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will post the updated policy on the website with a revised “Last updated” date. Continued use of the website after changes indicates your acceptance of the revised Privacy Policy.
17. International Users
If you access our website from outside China, please be aware that your information may be transferred to, stored, and processed in China and other jurisdictions where our service providers operate. By using the website, you consent to such transfers and processing in accordance with this Privacy Policy.
18. Complaints and Dispute Resolution
If you have a complaint about our handling of your personal information, please contact us first at sales@xinlaiwig.com so we can investigate and attempt to resolve your concern. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.
19. No Account Registration
We do not provide user account registration on the website. Interaction is on a per-transaction or per-contact basis, and any personal data you provide is processed in line with this Privacy Policy.
20. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:
Email: sales@xinlaiwig.com
Contact page: https://xinlaiwig.com/contact/ (Link)
Address: Kunlun South Street, Shijiazhuang City, Hebei Province, China, 050000
By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.